HOW DO I ADJUST MY BOOKING?
If you have booked online through an external site, adjust your booking through the site you booked with. Make sure to check our Cancellation Policy first, to ensure enough notice is given for any nights cancelled. If you booked directly with us or through our website, get in touch with the hostel.
HOW DO I CANCEL MY BOOKING?
If you have booked online through an external site, cancel your booking through the site you booked with. All other bookings must be cancelled in writing, directly with the hostel. Please read our Cancellation Policy first.
CAN I GET A REFUND?
Take a look at our Refund Policy for everything you need to know.
DO I NEED AN ID TO CHECK-IN AT THE VILLAGE HOSTELS?
Although you are not asked to provide ID in order to create a booking, you will not be checked in without providing one valid form of government-issued photo ID, and your booking will be cancelled, subject to our Cancellation Policy.
I DON’T HAVE A CREDIT CARD. CAN I STILL MAKE A BOOKING?
No. You must have a valid credit or debit card in order to make a booking.
CAN I USE THE CREDIT CARD OF ANOTHER PERSON FOR MY BOOKING?
We require written confirmation, alongside a copy of ID from the cardholder. Contact the hostel directly for more information.
CAN I PAY IN CASH?
We removed cash from all properties a few months ago. CC's only now!
HOW AND WHEN WILL MY DEPOSIT BE CHARGED?
We don't charge deposits anywhere. The only place this happens is if you book on HostelWorld.
WHY DIDN’T I RECEIVE A BOOKING CONFIRMATION?
Our team manually check each booking once it’s been created online. If we’re super busy, this process may take a little longer. In the case that the email address provided is invalid, we may not be able to get in contact with you if there’s an issue with your booking. Check your junk mail, then please get in contact with the hostel.
I WANT TO STAY LONGER; CAN I EXTEND MY BOOKING?
You sure can! Booking extensions all depend on availability, so let us know early.
HOW DO I MAKE A GROUP BOOKING?
For groups of 8 or more, contact the hostel directly. For smaller groups, you can make the booking online or directly with the hostel. See our Group Bookings page for more information.
CAN UNDER 18’S STAY WITHOUT ADULT SUPERVISION?
Yes (for all Sydney locations), but they will need to stay in a private room. Each underage guest must provide a parental consent form, accompanied by the ID of the signing parent or guardian and a valid credit card to secure the booking.
For our Melbourne location, under 18’s cannot stay at the hostel without the supervision of an adult.
DO YOU HAVE AN AGE LIMIT?
No, we do not have an age limit. All Villagers are welcome.
WHAT TIME CAN I CHECK-IN?
Check in is from 2pm. Our reception closes at 9pm, so if you plan to arrive after 9pm please make sure to let us know in advance, in order to arrange a late check in for you.
CAN I ORGANISE A LATE CHECK-OUT?
We don't currently offer late check-out in all properties. You can see it if it is available to you when you book with us directly.
CAN I STORE MY LUGGAGE AT THE HOSTEL?
Yes, you can store your bags in our luggage room before check-in and after check-out (same day storage only). Contact the hostel directly for specific information.
CAN I CHECK-IN OUTSIDE RECEPTION HOURS?
Yes. Please let us know in advance so we can arrange a late check-in for you.
DO THE ROOMS HAVE DISABLED ACCESS?
We do have certain rooms with disabled access, depending on availability. Let us know before you book, so we can make sure it’s available.
CAN I BRING MY OWN BED LINEN?
No. Due to health and safety regulations, we cannot allow guests to bring their own linen, sleeping bags or blankets. We provide fresh and clean linen, blankets and pillows free of charge.
HOW CAN I KEEP MY BELONGINGS SAFE IN A DORM?
Every dorm bed has a locker provided. You will need to bring your own padlock.
DO YOU PROVIDE TOWELS?
All our private rooms come with complimentary towels. Guests in dorms can hire a towel for a small deposit. This deposit is refundable on return of the towel. Some sites have towels for purchase (currently Bondi, Cairns, Byron and North Melbourne)
DO YOU PROVIDE HAIR DRYERS?
All our private rooms contain a hair dryer. Guests in dorms can hire a hair dryer for a small deposit. This deposit is refundable on return of the hair dryer.
CAN I BRING IN FRIENDS WHO AREN’T STAYING AT THE HOSTEL?
Friends and family are welcome in our lobby areas, but we can only allow checked-in guests past this point.
CAN I GET MAIL DELIVERED TO THE HOSTEL?
Yes, we will hold mail for all in-house guests. It is your responsibility to collect it. Mail for checked-out guests will be returned to sender, unless you let us know you are coming back to collect it. If you want to have mail sent before you arrive, let the hostel know it’s coming so we hold it for you. We take no responsibility for lost mail.
WHAT COMMUNAL FACILITIES DO YOU HAVE?
Each hostel has a communal kitchen, where you can store food and make meals. Each hostel has a communal laundry, where you can do your washing for a small fee. We have communal areas including outdoor courtyards and indoor chill-out spaces. See each hostel page for more information.
DO YOU PROVIDE MEALS?
Unfortunately we don’t provide meals at our hostels. However, all of our hostels are located within easy walking distance to cafes and food stores to find something to eat.
DO YOU HAVE ANY ACTIVITIES AND EVENTS ORGANISED AT THE HOSTEL?
Yes, we offer a variety of events and activities at our hostels, including pilates, yoga, movie nights, weekly cookups, run clubs, trivia nights and more.